We help companies improve their products through product quality audits.
Remote and asynchronous-first.
What We Do
We use products from the perspective of a customer to identify sources of friction that may lead to abandonment, increased support volume, negative reviews, or complaints.
Audits are intentionally critical. If the product has problems, we report them. If the product works as expected, we report that too.
How We Work
PRODUCT TYPES
Web apps, mobile apps, websites, and smart devices.
INDUSTRIES
We audit products in many industries, with specialized experience in fintech and healthtech.
SCOPE
Scope is defined for each engagement and may include onboarding, critical product workflows, error and recovery paths, support, copy, account management, or offboarding.
DELIVERABLE
A written report documenting what worked well, what didn't, and recommended changes.
COMMUNICATION MODEL
Engagements are remote and asynchronous-first. Email is the primary communication channel, and calls are available when useful.
PRODUCT ADVISORY
Ongoing product advisory is available for established clients.